bd bajeer's Privacy Policy
Protecting your personal information is very important to us. This policy explains what information bd bajeer collects, why it collects it, and how it is kept safe.
1. Introduction and Scope
This privacy policy ("Policy") applies to all users of the bd bajeer platform. When you use bd bajeer's website, register an account, or use any of our services, you are considered to have accepted the terms of this Policy.
bd bajeer is committed to ensuring full transparency in the collection, storage, and use of its users' personal information. This Policy works alongside our Terms and Conditions and both documents together form part of the agreement between you and us.
If any user does not understand any part of this Policy or has any objection, they are requested to contact our support team before starting to use the platform.
2. Information We Collect
bd bajeer collects various types of information in order to provide its services. The categories of information collected are described in detail below:
2.1 Registration and Identity Information
We collect the information you provide when creating an account. This includes:
- Full name and date of birth
- Mobile number and email address
- National ID card or passport number (for identity verification)
- Bank account or mobile banking details (for payment processing)
2.2 Transaction Information
We automatically store records of deposits, withdrawals, and any financial activity on the platform. This includes the transaction amount, date, method, and status.
2.3 Technical and User Behaviour Information
When you browse the bd bajeer platform, certain information is recorded automatically:
- IP address and device type
- Browser and operating system information
- Login time, page visit patterns, and session duration
- Information collected through cookies and similar tracking technologies
Important: We never collect unnecessary or excessive information. Only information required to provide services, ensure security, and comply with applicable laws is collected.
3. Purposes of Using Information
bd bajeer uses collected information only for the following purposes:
3.1 Account Management and Service Delivery
Your information is used to keep your account active, process transactions, ensure gameplay, and correctly apply bonuses and promotions.
3.2 Identity Verification and Security
Your identity information is used to prevent unauthorised access to your account and to protect against fraud. OTP verification and other security measures also rely on this information.
3.3 Customer Support
Our 24/7 live chat and email support team may view your account and transaction information to resolve your issues. This is solely for the purpose of providing you with effective support.
3.4 Responsible Gaming
By monitoring user gaming behaviour, we can identify unusual or risky patterns. This is an important part of our Responsible Gaming programme, through which users are given the opportunity to play safely and within limits.
3.5 Communication and Notifications
Your mobile number and email are used to inform you about transaction-related messages, security alerts, and important changes to our services.
4. Cookies and Tracking Technologies
Cookies are used on the bd bajeer platform to improve the user experience and ensure the functionality of the site.
4.1 Types of Cookies
- Essential Cookies: These are necessary to maintain login sessions and ensure security. They cannot be disabled.
- Functional Cookies: Used to remember your preferred language, currency, or other settings.
- Analytical Cookies: Collect aggregated and anonymous data to understand how users are using the site.
4.2 Cookie Control
You have the option to disable non-essential cookies by changing your browser settings. Please note, however, that doing so may limit some functionality of the site.
5. Sharing Information with Third Parties
bd bajeer never sells your personal information to third parties for commercial purposes. Information may be shared only in the limited circumstances below:
5.1 Payment Processors
Information required to complete financial transactions through payment methods such as bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant payment service provider. These organisations are governed by their own privacy policies.
5.2 Technology Service Providers
There are certain trusted technology partners for server hosting, cybersecurity, and managing technical infrastructure. They may use information only under contracted terms and for specified purposes.
5.3 Legal Obligations
If providing any information becomes legally required in order to comply with applicable laws of Bangladesh or a court order, bd bajeer is obliged to share information with the relevant authorities in that situation.
Outside of the cases mentioned above, your information is not provided to any third party without your consent.
6. Data Security Measures
bd bajeer has put in place multiple technical and organisational measures to protect your information.
6.1 Encryption
All data transmitted on the site is encrypted using SSL (Secure Socket Layer) technology. Passwords and sensitive financial data are stored using advanced hashing algorithms.
6.2 Access Control
Among bd bajeer's internal staff, only authorised individuals may access user information, and only as required for their work. All access is logged and reviewed regularly.
6.3 Security Monitoring
Our systems are under continuous security monitoring. Any unusual activity is automatically detected and the necessary steps are taken.
6.4 Data Retention and Deletion
User information is retained only for as long as necessary. Even after an account is closed, some information may be kept for a defined period for legal and regulatory reasons. After that, it is securely deleted.
7. User Rights
As a user of bd bajeer, you have the following rights over your own information:
7.1 Right to Access Information
You can log in to your account at any time to view your stored information. You may contact our support team for more detailed information.
7.2 Right to Correct Information
If any information in your profile is incorrect, please inform our customer support and it will be corrected subject to verification.
7.3 Request for Data Deletion
You may request to close your account and delete your personal information. However, due to legal obligations, some information may not be deleted before a specified period.
7.4 Opting Out of Marketing Communications
If at any time you do not wish to receive promotional messages, please inform our support team and they will be stopped. Service-related essential messages cannot be stopped.
8. Protection of Minors
bd bajeer strictly does not provide services to anyone under the age of 21. Age is verified during the registration process, and if any user opens an account by providing false information, it will be closed immediately.
We do not knowingly collect or store information belonging to anyone under the age of 21. If any such information is found in our systems, it will be deleted immediately.
For more information and guidance on responsible gaming, please visit our Responsible Gaming section, where advice on maintaining healthy gaming habits is provided.
9. Policy Changes and Updates
bd bajeer reserves the right to change or update this privacy policy from time to time. If any significant changes are made:
- The "Last Updated" date at the top of the policy will be changed.
- Registered users will be notified of significant changes via mobile or email.
- Continuing to use the platform after a change is made will be considered acceptance of the new policy.
To learn more about the terms of our overall service, please read the Terms and Conditions page. You may also visit our FAQ section for answers to common questions on privacy and data protection.
10. Contact Us
If you have any questions, comments, or requests regarding this privacy policy, please contact the bd bajeer support team. Our support team is available seven days a week, twenty-four hours a day in both Bengali and English.